Privacy Policy

Dubai Dolphinarium Privacy Policy

We are always dedicated to managing any personal information given to us in a reliable and secure manner in accordance with applicable laws.By choosing to provide your personal information, you are permitting its use in accordance with these Terms and Conditions. We shall not share your personal information with third parties or use it for any substantially or materially different purpose unless otherwise stated at the time of collection. We may contact you for the purposes of updating you on our products and services as well as any other information that we believe may be of interest to you. In the event you do not wish to be contacted for marketing purposes, please notify us at the time you are asked to provide us with any personal information.

You acknowledge that we may use your data in order to collate industry and marketing statistics. We may also ask third parties to collate any such statistics on our behalf.

"All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties."


Cookies are pieces of information that are stored on your computer which allow us to recognize you as a user of this Website and monitor which parts of the Website you have visited. No secure information or personal data is contained in our cookies.


These Website Policies and Terms & Conditions are subject to change and can be modified at any time without notice to meet the requirements and standards. Therefore the Customers' are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted. Your continued use of the Website following the posting of changes to these Terms and Conditions further implies that you accept such changes. No variation to these Terms & Conditions shall be of any effect unless made in writing by and with the authority of “Sea Magic Recreational Services” Dubai Dolphinarium.

User Accounts

You may need to create an account and provide information about yourself in order to use some of the features on the Website. You are responsible for maintaining the confidentiality of your account password. You are also responsible for all activities that occur in connection with your account. You agree to inform us promptly of any unauthorized use of your account.

Your account is for your personal, non-commercial use only. You may not impersonate someone else (e.g., adopt the identity of a celebrity), create an account for anyone other than yourself, provide an email address other than your own, or create multiple accounts. We reserve the right to close your account at any time for any or no reason.

Limitations on Use

By accessing this site, you agree that you will not, and will not help or enable others to:

  • Use to commit a criminal offense or to encourage others in any conduct which would form a criminal offense or give rise to civil liability.
  • Use the Website to submit, post or transmit pornographic, discriminatory, libelous, harassing, defamatory or any illegal content;
  • Use the Website to submit, post or transmit unauthorized chain letters, junk emails or other mass messaging or any unsolicited advertising, promotional materials or other forms of solicitation whether commercial in nature or not;
  • Use the Website to post any material that violates the intellectual property of any third-party rights;
  • Use the Website to impersonate other parties, represent any business or claim a relationship with which you are not authorized.
  • Use the Website to collect or store information about others.
  • Use the Website to interrupt the normal flow of communication by any means.
  • Use the Website to modify, damage or delete any content posted on the site.
  • Attempt to gain unauthorized access to the Website, user accounts, computer systems or networks connected to the Website through any means; use the Website to transmit or upload any content that contains computer viruses, worms, defects, Trojan horses or other items of a destructive nature (collectively, "Viruses").

Cancellation/Rescheduled Policy

Due to technical reasons, we reserve the right to cancel/postpone programs without notice and the tickets will be valid for other programs based on availability.

Governing Law & Jurisdiction

Any purchase, dispute or claim arising out of or in connection with this website shall be governed and constructed in accordance with the laws of UAE.

Method of Payment, Card Types & Currency

We accept payments online using Visa and Mastercard credit/debit card in AED.

Refund/Return Policy

Dubai Dolphinarium do not issue any refund. In case of technical error, a payment reversal will be done only through the Original Mode of Payment.

Product Validity, Modifications & Ammendments

All products, tours and services offered by Dubai Dolphinarium are valid as per the dates displayed at the Website or any partner website. Dubai Dolphinarium is not responsible or liable for any information that it does not directly provide.

All requests for modifications/amendments must be directly emailed to who will process the request. If you request a date change Dubai Dolphinarium will attempt to honour your request; however, changes may attract an additional fee.

Amendments are subject to availability; Dubai Dolphinarium cannot guarantee the success of any date-change request. If you make a purchase using a Dubai Dolphinarium promotion code, or if you accept a discount or special-offer price, you may invalidate your discount or special-offer price by making any amendments to your itinerary once your purchase is complete. Dubai Dolphinarium may decide, at its sole discretion, to honour your discount or special-offer pricing if you make a post-purchase change or amendment to your itinerary. However, Dubai Dolphinarium reserves the right to invalidate your discount or special-offer pricing if you make any changes to your confirmed itinerary.

Occasionally our suppliers and/or service providers make changes to tour dates, prices, inclusions, coverage, age requirements, etc. As a result, Dubai Dolphinarium reserves the right to cancel, change or substitute any service, tour, ticket or product that you have booked via the Website or through partner websites, at any time, for any reason.

Notwithstanding the above, when we are informed in advance by our agents, service providers and/or suppliers of a significant change to a booking and/or to a tour, product or event, we make every reasonable effort to notify the consumer, travel agent and/or distributor as appropriate, in order to amend or re-issue the booking where feasible.