General Terms & Conditions

Dubai Dolphinarium General Terms & Conditions

 “Sea Magic Recreational Services” Dubai Dolphinarium aims to make your browsing experience easy, efficient and equitable, so we can get you on your way to live events as quickly as possible. The following purchase policies are designed to ensure your satisfaction and understanding of the purchase process. You are advised to read it carefully.

Online Terms & Conditions

Your access to and use of Sea Magic Recreational Services “Dubai Dolphinarium” website” is subject to the following Terms & Conditions. Your access and/or use of services on is in consideration of your agreement, without limitation, to be bound by these Terms & Conditions of Use.

Dubai Dolphinarium holds the right to change these Terms & Conditions of Use and may do so by posting notice of such modifications on this page. Any alteration is effective immediately upon posting unless otherwise stated. You are required to visit this page to review the current ‘Terms & Conditions’.

Limitations on Use

By accessing this site, you agree that you will not, and will not help or enable others to:

  • Use to commit a criminal offense or to encourage others in any conduct which would form a criminal offense or give rise to civil liability.
  • Use the Website to submit, post or transmit pornographic, discriminatory, libelous, harassing, defamatory or any illegal content;
  • Use the Website to submit, post or transmit unauthorized chain letters, junk emails or other mass messaging or any unsolicited advertising, promotional materials or other forms of solicitation whether commercial in nature or not;
  • Use the Website to post any material that violates the intellectual property of any third-party rights;
  • Use the Website to impersonate other parties, represent any business or claim a relationship with which you are not authorized.
  • Use the Website to collect or store information about others.
  • Use the Website to interrupt the normal flow of communication by any means.
  • Use the Website to modify, damage or delete any content posted on the site.
  • Attempt to gain unauthorized access to the Website, user accounts, computer systems or networks connected to the Website through any means; use the Website to transmit or upload any content that contains computer viruses, worms, defects, Trojan horses or other items of a destructive nature (collectively, "Viruses").



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Dubai Dolphinarium General Terms & Conditions

 “Sea Magic Recreational Services” Dubai Dolphinarium aims to make your experience easy, efficient and equitable, so we can get you on your way to live events as quickly as possible. The following policies are designed to ensure your satisfaction and safety. You are advised to read it carefully.

General Rules and Policy

  • Promotions & ticket Terms and Conditions are final and non-negotiable
  • Card Promotions are valid only at Dubai Dolphinarium ticket counter. Specific online offers can only be used through purchase online at Dubai Dolphinarium website.
  • Customers must present or inform the cashier of any promotions they wanted to avail before the transaction, any promotion presented after the transaction will not be honored.
  • For any promotion, offer and complimentary tickets customers are requested to follow procedures and conditions.  The cashier has the right to refuse any transaction that has any procedural conflict and technical issues regarding any offers.
  • Child below Two (2) years old is free.  Other attractions inside Dubai Dolphinarium child age might be different and condition must be followed.
  • Exactly Two (2) to Eleven (11) years old needs a valid child ticket.
  • Kids (11 years old and below) must be accompanied by a paying adult to enter the show arena. 
  • Exactly twelve (12) years old and above needs adult ticket.
  • Sales once done is final and no promotion will be entertained
  • Guests are expected to arrive at least 45 minutes before the show commences, Dubai Dolphinarium reserves the right to refuse any refund or reschedule if the customer is unable to arrive on time of booking.
  • Dubai Dolphinarium show ticket does not include Entry Fee to the park, All entrants must pay entry ticket via NOL card to Creek Park. In case the customer doesn't have a NOL card, they can purchase it at Creek Park Gate 1 for 25AED and can be used by the whole group. Note there should be 5AED credit on the NOL Card per person.
  • This charge is made by Dubai Municipality and is non-negotiable
  • Tickets cannot be used in conjunction with any other promotion/discount or special rates.
  • Dolphinarium reserves the right to create promotional ticket price and any promotion will not be accepted on this rates.
  • Prices and show timings are subject to change without prior notice
  • All regular seats are on "first come, first serve basis' regardless of the section. 
  • Dolphin & Seal Discounted Show will be every Friday, Saturday & Sunday 11am show (only available online) and may subject to change without prior notice. Offers and promotions is in sole discretion of Dubai Dolphinarium management.
  • Free seating on regular seats may be applied during holidays or any shows that Dubai Dolphinarium management choose.
  • VIP Guests are requested to follow seat numbers when assigned.
  • Dolphinarium reserve the right to refuse entry and to eject individuals for reason of inappropriate behavior without refund or explanation
  • Dubai Dolphinarium reserves the right NOT to issue again any lost tickets.  Guests are requested to check their tickets and change before leaving the counters.
  • Ticket purchase is valid only for show issued & NO REFUND / NO TRANSFER

Cancelled and Rescheduled Events

 Due to technical reasons, we reserve the right to cancel/postpone programs without notice and the tickets will be valid for other programs based on availability. 

Dubai Dolphinarium Vicinity Rules

  • Please respect your fellow customers and do not approach the ticket counter unless it is your turn.
  • Strollers are not allowed inside Dubai Dolphinarium Arena
  • Children below 12 years old must always be supervised by Parents / Guardian
  • Guest are requested to wear proper clothing; any guest that is wearing indecent clothing might be asked to leave the premises
  • Smoking is not allowed inside Dubai Dolphinarium and its premises unless otherwise assigned.
  • Customers are not allowed to throw any material at Dolphinarium pools.
  • Dubai Dolphinarium is NOT responsible for any lost items, strollers and any personal belongings of the guest.
  • Guest must present valid entry tickets to enter the Arena.
  • Please do not bring any sharp material or hazardous items.  Items that might cause any security concern will be confiscated
  • Dubai Dolphinarium security/cashier might ask identification of child for age verification purposes
  • Dubai Dolphinarium prohibits any form of selling / reselling tickets of a customer to another customer including any form of promotions. 
  • Dubai Dolphinarium reserves the right to ask the individual to leave the premises who violates the conditions.
  • Dubai Dolphinarium is not responsible in any changes in the booking from travel agencies or any bookings made outside Dubai Dolphinarium counter or website.
  • Guest can contact Dubai Dolphinarium for any special prices or promotions not listed in any written communications or online.
  • Please be informed that Dubai Dolphinarium is monitored by CCTV

Dolphin Planet Terms and Conditions

  • Guests are expected to arrive at least 45 minutes before the session commences, Dolphin Planet reserves the right to sell slots if the customer is unable to arrive on time
  • Dolphin Planet will reschedule a guest interaction if we receive a notification 24 hours or more before the date and time of booking
  • Dolphin Planet reserves the right to cancel or reschedule interactions without prior notice
  • Management has the right to change or cancel the session timing                                   
  • Booking is NON-REFUNDABLE.  Unused booking/ticket will be forfeited.
  • The trainer deserves the right to cancel the session with no refund if the guest fails to follow safety instructions given during the session or with undeclared medical risks.
  • Amount of time in the water is approximately 20 minutes for deep swimming and shallow sessions
  • Children must be 8 years old above, and a confident swimmer (Deepwater) 
  • Water temperature is 23 degrees.

Online Purchase Policy

Upon making a purchase or entering your personal details in Dubai Dolphinarium website, you have agreed that you are subject to Dubai Dolphinarium Terms & Conditions.

  • Dubai Dolphinarium holds full rights of all the database entered on the system whether or not an online purchased is made. 
  • Dubai Dolphinarium is prohibited from issuing exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets.
  • If you receive your tickets in advance, please keep them in a safe place. Please note that direct sunlight or heat can sometimes damage tickets. 
  • Tickets purchased on Online are not subject to a per ticket convenience charge and a non-refundable per order handling charge. 
  • Dubai Dolphinarium show ticket does not include Entry Fee to the park. All entrants need a NOL card. It should have a credit of atleast AED5(for each guest) to enter Creek Park.
  • This charge is made by Dubai Municipality and is non-negotiable. In case, the guests doesn't have a NOL card, they can purchase at the gate for AED25.
  • Promotions are NOT VALID for online purchases. Promotions offered at Dubai Dolphinarium Ticket Counter only. For promotion mechanics, call Dubai Dolphinarium at +9714-336 9773.
  • Please note that online booking will be allocated by Dubai Dolphinarium in the best possible seats at the time of booking.
  • Free seating maybe imposed during Holidays / special celebration on Regular Seats.
  • Monday, Friday & Saturday 11 am and Friday at 6 pm are on free seating for regular seats. Be early to get the good seats.

  • NOTE: If you will not receive your online booking confirmation, kindly e-mail your concern to
                Two years (2) old and above needs Entry Tickets (Please see General Terms & Conditions.)

    Your tickets will be held at the Dubai Dolphinarium Reception on the day of the event. Tickets are usually available from one hour before the scheduled event start time.Tickets can be purchased online using valid Visa and MasterCard debit/credit cards only. Successful applicants will receive a Confirmation Order Form via email to the email address supplied on the online booking form. This email contains a unique Confirmation Order Number which should be quoted in any correspondence.

    There are two ways to collect your tickets:
    a) The quickest way to collect your tickets is to print a copy of the Confirmation Order Form received via email. Present it at the Dolphinarium Reception on the day of the event in exchange for your tickets.
    b) If you are unable to print a copy of this invoice - you should make a note of the unique Confirmation Order Number and quote this number upon arrival. (Please note that for security reasons there may be a slight delay in processing your order).

    Please note: For ALL ticket collection you must arrive in person with supporting proof of identity such as a Driving Licence or Credit Card - which MUST correspond with the name and contact details you provide at the time of booking.


    These Website Policies and Terms & Conditions are subject to change and can be modified at any time without notice to meet the requirements and standards. Therefore the Customers' are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted. Your continued use of the Website following the posting of changes to these Terms and Conditions further implies that you accept such changes. No variation to these Terms & Conditions shall be of any effect unless made in writing by and with the authority of “Sea Magic Recreational Services” Dubai Dolphinarium.

    User Accounts

    You may need to create an account and provide information about yourself in order to use some of the features on the Website. You are responsible for maintaining the confidentiality of your account password. You are also responsible for all activities that occur in connection with your account. You agree to inform us promptly of any unauthorized use of your account.

    Your account is for your personal, non-commercial use only. You may not impersonate someone else (e.g., adopt the identity of a celebrity), create an account for anyone other than yourself, provide an email address other than your own, or create multiple accounts. We reserve the right to close your account at any time for any or no reason.

    Governing Law & Jurisdiction

    Any purchase, dispute or claim arising out of or in connection with this website shall be governed and constructed in accordance with the laws of UAE.

    Method of Payment, Card Types & Currency

    We accept payments online using Visa and Mastercard credit/debit card in AED.

    Refund/Return Policy

    Dubai Dolphinarium do not issue any refund. In case of technical error, a payment reversal will be done only through the Original Mode of Payment.

    Product Validity, Modifications & Ammendments

    All products, tours and services offered by Dubai Dolphinarium are valid as per the dates displayed at the Website or any partner website. Dubai Dolphinarium is not responsible or liable for any information that it does not directly provide.

    All requests for modifications/amendments must be directly emailed to who will process the request. If you request a date change Dubai Dolphinarium will attempt to honour your request; however, changes may attract an additional fee.

    Amendments are subject to availability; Dubai Dolphinarium cannot guarantee the success of any date-change request. If you make a purchase using a Dubai Dolphinarium promotion code, or if you accept a discount or special-offer price, you may invalidate your discount or special-offer price by making any amendments to your itinerary once your purchase is complete. Dubai Dolphinarium may decide, at its sole discretion, to honour your discount or special-offer pricing if you make a post-purchase change or amendment to your itinerary. However, Dubai Dolphinarium reserves the right to invalidate your discount or special-offer pricing if you make any changes to your confirmed itinerary.

    Occasionally our suppliers and/or service providers make changes to tour dates, prices, inclusions, coverage, age requirements, etc. As a result, Dubai Dolphinarium reserves the right to cancel, change or substitute any service, tour, ticket or product that you have booked via the Website or through partner websites, at any time, for any reason.

    Notwithstanding the above, when we are informed in advance by our agents, service providers and/or suppliers of a significant change to a booking and/or to a tour, product or event, we make every reasonable effort to notify the consumer, travel agent and/or distributor as appropriate, in order to amend or re-issue the booking where feasible.