DOLPHIN & SEAL SHOW PROMOTION POLICY

Terms & Conditions

• This offer can be availed via online booking made through our website www.dubaidolphinarium.ae. 
• Tickets with label "Residents Offer" can only be availed by UAE Residents (any nationality) on Regular Tickets for Dolphin and Seal shows.
• All guests with Residents Offer ticket must present a valid UAE EMIRATES ID on the date and time of the show to enter the Dubai Dolphinarium arena and watch the show. Failure to present the required ID is subject to additional fee as per counter rate.
• PLEASE NOTE: Children aged 2 years old up to 11 years old needs a CHILD TICKET. All Children (from 2 to 11 years old) MUST be accompanied by a paying adult, to watch the show. Prices are subject to change without prior notice. 
• This offer cannot be used in conjunction with any other ongoing promotions or discount codes.
• Any bookings purchased before this offer was announced is not be eligible for this promotion and will not be subjected to a refund.
• Customers must present or inform the cashier of any promotions they wanted to avail before the transaction, any promotion presented after the transaction will not be honored. Sales once done is final and no promotion will be entertained
• Dubai Dolphinarium show ticket does not include Entry Fee to Creek Park at AED5.0 per person. This charge must be paid by ticket holders directly to Dubai Municipality and is non-negotiable. Please buy tickets in advance to skip the queue by visiting https://dubaipublicparks.ae/home.  Click to learn more about Dubai Public Parks/ Creek Park 
• REGULAR SEATS ARE ON A FIRST COME, FIRST SERVE BASIS. DUBAI DOLPHINARIUM MANAGEMENT HAS FULL DISCRETION ON ALL SEAT ALLOCATION.
• Dubai Dolphinarium reserves the right to refuse entry and to eject individuals for reason of inappropriate behaviour without refund or explanation.
• Ticket purchase is valid only for show issued & NO REFUND / NO TRANSFER TICKET REFUND.
• Dubai Dolphinarium General Terms and Conditions apply. Check details of the Terms and Conditions.
• This promotion is not available for Group/ School Bookings.
• Promotions & Ticket Terms and Conditions are final.

DOLPHIN POOL ENCOUNTER PROMOTION POLICY

How To Avail

• Click on the BUY YOUR TICKETS button below.
• Choose the date and show timing of your visit. 
• Please note that the VALENTINES OFFER for Dolphin Encounter Sessions from February 14 to 28, 2025 only. No sessions on Tuesdays.  
• Confirm how many adults and child and click on the BUY TICKETS button. Guests should have the same date and time of booking to avail the offer. Please note the age requirements mentioned on the price list for your guidance.
• Click the PROCEED button.
• Enter your email address and click the CONTINUE button.
• Click the NGENIUS PATHWAY button to proceed with booking via our third-party payment gateway.
• Check the box that you agree on Dubai Dolphinarium terms and conditions.
• Click the PAY button.
• You will be redirected to a portal, kindly enter your payment details & click on the Pay (amount mentioned) to proceed with the payment.  
• Additional Information will be required, fill in the box with your First Name and Last Name and click SUBMIT
• Click the DOWNLOAD button to save your tickets to your desktop or mobile. You will also receive your tickets to the registered Email ID. If you did not receive the tickets, please contact +971 4 3369773 for assistance.

Terms & Conditions:

• This offer applies to Dolphin Planet Sessions from February 14 to 28, 2025 only. No sessions on Tuesdays.  
• Single ticket bookings will be charged based on standard prices.
• All sessions are on a first come, first served basis.
• Guests can book via our website through card payments to guarantee their slots.
• Any bookings purchased before this offer was announced is not be eligible for this promotion and will not be subjected to a refund.
• Dubai Dolphinarium is inside Creek Park. All visitors need a NOL card with a credit of at least AED5 (entry fee for each guest) to enter the park. This charge is by Dubai Municipality and is non-negotiable. Show tickets do NOT include entry fee to the park.  Guests can purchase a NOL card or top up credit at the gate.
• REGULAR SEATS ARE ON A FIRST COME, FIRST SERVE BASIS. DUBAI DOLPHINARIUM MANAGEMENT HAS FULL DISCRETION ON ALL SEAT ALLOCATION.
• Dubai Dolphinarium reserves the right to refuse entry and to eject individuals for reason of inappropriate behaviour without refund or explanation.
• Ticket purchase is valid only for show issued & NO REFUND / NO TRANSFER TICKET REFUND.
• Dubai Dolphinarium General Terms and Conditions apply. Check details of the Terms and Conditions.
• Promotions & Ticket Terms and Conditions are final.